Refund Policy
Try before you buy. That's the design.
Perkins includes a free trial measured in days of actual use, with every feature unlocked, precisely so you can know whether it's your studio before paying anything. We'd rather you trial thoroughly than buy uncertainly.
Our refund policy
If you purchase Perkins and it isn't right for you, you may request a full refund within 14 days of purchase. We may ask what didn't work, because it helps us improve, but a timely, good-faith request will be honored. Refunds are processed by Paddle, our merchant of record, to your original payment method; processing typically takes 5 to 10 business days depending on your bank.
How to request one
- Use the link in your Paddle order receipt email, or contact Paddle buyer support at paddle.net with your order number; or
- Email us at support@perkinsapp.com with your order number and we'll initiate it with Paddle for you.
What refunds don't cover
- Third-party AI usage fees. AI reviews run on your own API key; those charges are billed by your provider under your agreement with them and cannot be refunded by us or Paddle.
- Abuse of the policy. For example, repeat purchase-and-refund cycles. We reserve the right to decline refunds in cases of clear abuse or license-key misuse, consistent with applicable law.
EU/UK consumers
If you are a consumer in the EU or UK, you may have a statutory 14-day right of withdrawal for digital purchases, subject to the exceptions in your local law. Nothing in this policy limits any statutory rights you hold; where our policy and your statutory rights differ, the stronger protection applies.
Your files, regardless
A refund deactivates your license, but as everywhere in Perkins, your project files remain plain files on your machine, and the Software's never-locked capabilities (opening, editing, exporting, backing up your work) keep functioning. A refund never costs you your writing.